Cancellations & returns
Lecterns are built to order. These sections are from NOVA’s terms and conditions.
Order changes
Upon acknowledgement of an order, NOVA may not be able to accept a change order. NOVA will not accept changes on specials or custom items once production begins. Every attempt to make the requested change will be made and the following conditions apply:
- Requested changes must be submitted in writing
- Additional charges for materials, labor, and administrative costs may be charged
- Completion dates may be rescheduled as required based on changes
Order cancellations
Order cancellations must be requested in writing no later than 48 hours after receipt of original order and are subject to approval of NOVA Solutions, Inc. Cancellations cannot be accepted otherwise.
Freight claims
The merchandise is carefully packed and thoroughly inspected before shipment. The carrier upon acceptance of the shipment assumes responsibility for its safe delivery.
Signing the Bill of Lading as “Subject to Inspection” does not make the carrier liable for damage.
Concealed loss or damage
Concealed loss or damage means loss or damage that does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When damage is discovered upon unpacking, take pictures immediately and notify NOVA within 7 calendar days of the delivery date. NOVA will contact the carrier to initiate a claim.
Visible damage or shortage
Any external evidence of damage or shortage must be noted on the freight bill or express receipts and signed by the carrier’s agent. Failure to adequately describe such external evidence of damage or shortage may result in the carrier refusing to honor a damage claim. Take pictures of the damaged product and contact NOVA immediately to file a claim.
In the event of damage all cartons and packaging must be kept with the merchandise at the delivered location. Failure to do so constitutes acceptance and a waiver of any such claim.
Returns
NOVA will not accept the return of any merchandise without a Returned Material Authorization (RMA). Special order items may not be returned for credit. No returns will be allowed after sixty (60) days from the ship date. If merchandise is approved for return, a restocking fee will be applied. Upon receipt, all returned merchandise will be thoroughly inspected, and any discrepancies will result in an adjustment to the amount of credit issued.
Contact
NOVA Solutions, Inc., 1051 West North Ave, Flora, IL 62839. Phone 800-730-6682.