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Terms & conditions

Terms

NOVA Solutions’ (NOVA) standard terms are net 30 days with approved credit. All prices are in U.S. Dollars. NOVA reserves the right to change prices without prior notice.

Selling information

Distribution of this price list does not in itself constitute an offer to sell. Offers can be received only from authorized NOVA dealers.

Prices

All prices listed are FOB point of shipment, freight allowed (included in prices) when shipping within the continental United States. Orders are accepted subject to prices and taxes prevailing at the time of shipment. Prices and taxes are subject to change without notice. If shipping date requested is more than 90 days from date of order, NOVA shall have the right to use the published prices effective at time of shipment.

Order placement

NOVA requires that all orders be in writing and accompanied by a layout/drawing. This is to ensure that orders are complete, avoid errors, and avoid duplication. Please order products by model numbers specified to avoid any possible error. Telephone orders will not be processed for production without proper written confirmation. NOVA cannot be held responsible for errors, omissions, and order duplication due to non-compliance with this procedure.

Ordering information

Mail all orders to:

  • NOVA Solutions, Inc., 1051 West North Ave, Flora, IL 62839
  • Phone: 800-730-6682

For prompt delivery, all orders must include:

  1. Purchase order number
  2. Attached layout/drawing
  3. Billing address
  4. Ship-to information and e-mail address
  5. Special handling instructions
  6. Complete model and finish number
  7. Correct pricing
  8. CPU / Monitor Dimensions (Where Applicable)

Order acknowledgment

Please notify NOVA immediately of any discrepancies in your order acknowledgement. The customer assumes all responsibility for order accuracy. NOVA does not assume responsibility for errors caused by miscommunications from the customer. Orders are accepted only by issuance of NOVA’s formal acknowledgement. Orders are subject to the terms and conditions set forth herein, notwithstanding any variance in terms and conditions set forth on buyer’s order forms. The order acknowledgement is the final confirmation of the agreement between the customer and NOVA and supersedes all prior oral and written statements regarding the order. Once the order confirmation has been sent, only NOVA approved and signed modifications will supersede the original confirmation.

Quotations

Quotations are valid for a period of ninety (90) days.

Changes

NOVA reserves the right to make changes in design, specifications, construction, pricing or to discontinue products without prior notice. Weights and Dimensions are approximate and are within normal industry standards.

Order changes

Upon acknowledgement of an order, NOVA may not be able to accept a change order. NOVA will not accept changes on specials or custom items once production begins. Every attempt to make the requested change will be made and the following conditions apply:

  1. Requested changes must be submitted in writing
  2. Additional charges for materials, labor, and administrative costs may be charged
  3. Completion dates may be rescheduled as required based on changes

Order cancellations

Order cancellations must be requested in writing no later than 48 hours after receipt of original order and are subject to approval of NOVA Solutions, Inc. Cancellations cannot be accepted otherwise.

Storage

Orders in which shipment is delayed by the customer beyond 30 days after acknowledged shipping date are subject to a 3% weekly storage fee. Such transfer to storage will be deemed delivery to purchaser for all purposes including invoicing and payment. Customer must provide notification of “shipment delay” at least two weeks prior to the originally scheduled ship date.

Shipping information

Freight

All shipments are Free On Board (FOB) point of shipment, freight prepaid and allowed (included in prices) when shipping within the continental United States. Please contact Customer Support for shipments to Alaska, Hawaii, and international. NOVA reserves the right to select the most appropriate carrier and routing on all shipments.

NOVA’s product pricing is dock delivered, based on standard delivery between normal business hours Monday through Friday, excluding weekends and holidays. Any charge arising from failure to accept a shipment, rerouting while in transit, or carrier storage charges are not included in prices shown and will be billed to “Sold To” account number on the order. Detention charges will be incurred for untimely off-loading of product or other time delays incurred.

Any orders under the amount shown below or requiring Special Delivery Services will incur additional charges. All such requirements must be noted on the purchase order. Examples of such services include:

  • Handling Fee (all orders not able to be shipped via small parcel carriers): All orders under $30,000 list will incur $200 handling fee
  • Skid Charge (all orders not able to be shipped via small parcel carriers): All orders under $30,000 list are subject to a skid charge, contact Customer Support for more information.
  • Call Before Delivery (CBD) fee: $30 per order and location
  • Multiple site deliveries: $100 per order and location drop charge
  • Non-Standard Detention Time: $100 per hour after two hours for each delivery location
  • Delivery Time (outside normal delivery hours): Contact Customer Support for charges and availability
  • Fuel Surcharge: A fuel surcharge will be added to all items shipped via small parcel carriers.
  • Residential Deliveries: Additional charge will apply, contact Customer Support for more information.

Carriage

NOVA reserves the right to choose the best method of delivery. All furniture is carefully inspected and securely packed before shipment. The carrier will only accept packages in good condition and agrees to deliver it in the same condition. NOVA relinquishes all responsibility for goods shipped upon a signed receiving document from the carrier. It is the customer’s responsibility to inspect merchandise immediately upon receipt.

Loss, damage or delay

NOVA shall not be liable for loss, damage, or delay resulting from causes beyond its reasonable control, including but not limited to fire, strike, inclement weather, accidents, or delay in transportation. In the event of a delay, due to any such cause, the delivery date will be postponed.

Shortages

If the shipment is not delivered in accordance with the quantity of cartons and packages shown on the Bill of Lading and/or Freight Bill, do not accept it until such shortages are noted on both documents.

Freight claims

The merchandise is carefully packed and thoroughly inspected before shipment. The carrier upon acceptance of the shipment assumes responsibility for its safe delivery.

Signing the Bill of Lading as “Subject to Inspection” does not make the carrier liable for damage.

Concealed loss or damage

Concealed loss or damage means loss or damage that does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When damage is discovered upon unpacking, take pictures immediately and notify NOVA within 7 calendar days of the delivery date. NOVA will contact the carrier to initiate a claim.

Visible damage or shortage

Any external evidence of damage or shortage must be noted on the freight bill or express receipts and signed by the carrier’s agent. Failure to adequately describe such external evidence of damage or shortage may result in the carrier refusing to honor a damage claim. Take pictures of the damaged product and contact NOVA immediately to file a claim.

In the event of damage all cartons and packaging must be kept with the merchandise at the delivered location. Failure to do so constitutes acceptance and a waiver of any such claim.

Returns

NOVA will not accept the return of any merchandise without a Returned Material Authorization (RMA). Special order items may not be returned for credit. No returns will be allowed after sixty (60) days from the ship date. If merchandise is approved for return, a restocking fee will be applied. Upon receipt, all returned merchandise will be thoroughly inspected, and any discrepancies will result in an adjustment to the amount of credit issued.

Limited lifetime warranty

NOVA Solutions warrants that its products are free from defects in materials and workmanship given normal use and care for the lifetime of service; proof of delivery being the only official document accepted by NOVA for any claim. In the event that a product is used more than normal use, the applicable warranty period may be reduced.

This warranty is made by NOVA Solutions to the original customer for as long as the original customer owns and uses the product. NOVA Solutions’ warranty is only valid if the products are given normal and proper use, and installed in accordance with NOVA Solutions’ installation and/or application guidelines, and installed by an authorized NOVA Solutions’ dealer or agent. NOVA Solutions assumes no responsibility for repairs to products sustaining damages resulting from end-user modifications, attachments to a product, misuse, abuse, alteration, or negligence.

This warranty is subject to the limitations, exclusions, and other provisions provided below:

  • Twenty-five years: Thermofused laminate
  • Twenty years: Drawer slides
  • Ten years: Locks
  • Five years: Downview™ technology with flat panel monitor Flat Panel Display Security Arm, high-pressure laminate, casters, fabrics, electrical components, PVC extrusions, adjustable surface mechanisms, and accessories.
  • Three years: The Trolley™ E and The Trolley™ EXL with Intelligent Motion Technology and NOVALinked™ Components: Three years for parts and repair labor plus optional extended warranty available for purchase. Additional installation labor charges may not be covered by this warranty. Variation in finishes is characteristic, in terms of color & texture, and does not constitute a defect.
  • Five years: Electric Lift for Sit-Stand Units: Five years for parts and repair labor. Additional installation labor charges may not be covered by this warranty. Variation in finishes is characteristic, in terms of color & texture, and does not constitute a defect.

As your manufacturer, NOVA Solutions stands behind our quality products and will do everything possible to resolve any problems that might arise within the terms of this warranty.

For more information, or to file a warranty claim, please contact NOVA Solutions’ Customer Support at 800-730-6682.

Governing laws

This contract shall be construed and governed in accordance with the laws and regulations of the state of Illinois.

Contact

NOVA Solutions, Inc., 1051 West North Ave, Flora, IL 62839. Phone 800-730-6682.